Refund & Return Policy

At ELVORS, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

30-Day Return Window

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must meet the following conditions:

The product must be unopened and in its original packaging.
The product must be unused and in the same condition that you received it.
Proof of purchase (order confirmation or receipt) is required.

Hygiene Product Restriction

Due to the personal hygiene nature of our nose strips, we are unable to accept returns on opened packages. This policy is in place to ensure the safety and integrity of our products for all customers. If you received a damaged or defective item, please contact us immediately — we will make it right.

How to Request a Refund

To initiate a return or refund, please follow these steps:

Email us at elvorsofficial.us@gmail.com with your order number and reason for return.
Our team will respond within 1–2 business days with return instructions.
Ship the unopened product back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days, depending on your bank or card issuer.

Non-Returnable Items

Opened nose strip packages
Items purchased on final sale or with a non-refundable discount code
Gift cards

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us at elvorsofficial.us@gmail.com within 7 days of delivery. Include a photo of the issue and your order number, and we will send a replacement or issue a full refund at no cost to you.